Monday, March 07, 2011
Did Armageddon happen and I just missed it?
Either that, or hell must have frozen over. 'Cause what happened tonight simply is beyond the realm of possibility. What, pray tell, happened? I had a problem with my cell phone...and, we all know what crappy customer service cell phone companies have. The first guy I got on the phone made me think this was going to be a battle. He basically said "Well, yeah, we screwed up but I can only offer you back half your money because that's all I am allowed to do." I cranked up the bitch factor a bit. I was still being pleasant but let him know I wasn't going to roll over and go away. When I got the manager on the phone, not only did he resolve all the problems, he refunded more than what I was out. Holy shit was I stunned. This time I can honestly say "Thanks AT&T. You did good."
Posted by Kristin at 12:21 AM